Shipping Policy

Welcome, fellow gardener! At Gardeners Sale Shop, we believe that cultivating your dream garden should be as joyful and stress-free as possible. Just as we carefully select our premium Greenhouse Kits, Bamboo Grow Lights, and Elevated Garden Beds, we are equally dedicated to providing a transparent and reliable experience from delivery to your complete satisfaction. This policy details our shipping methods and our straightforward returns process, designed with the same practical care as our Grow Light Stands.

Our Shipping Promise: Getting Your Garden Supplies to You

We ship globally (excluding Asia and a few remote regions) to bring our curated gardening solutions right to your doorstep. Our goal is to deliver your tools for growth with efficiency and care.

Order Processing & Delivery Timelines

• Order Processing: All orders are carefully packed and prepared for shipment within 1-2 business days of payment confirmation.
• Delivery Options:
  1. Standard Shipping: We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies.
  2. Free Shipping: For orders over $50, you qualify for free shipping via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please note: All delivery times are estimates and may be affected by factors beyond our control, such as customs processing. You will receive a tracking number once your order ships.

Our Returns & Exchange Promise: Cultivating Your Satisfaction

We stand behind the quality of our products. If an item isn’t the perfect fit for your gardening vision, you may return most new, unopened, and unused items in their original packaging within 15 days of the date you received them for a refund or exchange. The process is designed to be as seamless as tending to your Flowering Bulb Gardens.

The Return & Exchange Process: A Step-by-Step Guide

Follow these simple steps, crafted with the same attention to detail as our Corners & Connectors:

Step 1: Initiate Your Request

Within 15 days of receipt, contact our dedicated support team at [email protected]. Use the template below to ensure we have all necessary information quickly.

Step 2: Receive Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns sent without an RMA cannot be processed.

Step 3: Package Your Item Securely

Please repack the item in its original packaging, including all accessories, manuals, and parts. For items like Corners & Connectors or Grow Light Fixtures & Bulbs, ensure every piece is included.

Step 4: Ship Your Return

Send the package to our returns center. We recommend using a trackable shipping service. The return shipping cost is the customer’s responsibility unless the return is due to our error or a defective item.

Step 5: Inspection & Processing

Once received, our team will inspect the item (typically within 3-5 business days). Upon approval, your refund or exchange will be processed immediately.

Refunds: Timing & Method

Your refund will be processed with the same security and care as our payment processing.

• Timing: After we receive and approve your return, your refund will be initiated. Please allow:
  • Credit Card/PayPal: 5-10 business days for the refund to appear in your original payment account.
  • Other Methods (Visa, MasterCard, JCB): 7-14 business days, depending on your card issuer’s policies.
• Method: Refunds are issued only to the original payment method used at checkout (PayPal, Visa, MasterCard, or JCB). We do not offer refunds to alternative methods or via cash.
• Deductions: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item to your region.

Exchanges

Need a different size of Hanging Planters or prefer another model of Grow Light Stands? We’re happy to help! Exchanges are subject to product availability. Follow the standard return process, clearly stating your desired exchange item. Once your return is approved, we will ship the new item. You will only be charged if the new item has a higher value than the original.

Damaged, Defective, or Incorrect Items

We deeply apologize if your Cold Frame or Greenhouse Accessory arrives damaged or incorrect. Our commitment is as sturdy as our Fences & Barriers. Contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the issue and packaging. We will promptly arrange a replacement or refund and provide a prepaid return label at no cost to you.

Thank you for trusting Gardeners Sale Shop. We’re honored to support your gardening journey—from the first click to a flourishing harvest.
Happy Gardening!