Welcome, fellow gardener! At Gardeners Sale Shop, we take as much care in ensuring your satisfaction as we do in selecting our premium Greenhouse Kits, Bamboo Grow Lights, and Elevated Garden Beds. We understand that sometimes a product may not be the perfect fit for your gardening vision. Our Returns & Exchanges policy is designed to be as straightforward and reliable as our Secure Checkout process, providing you with peace of mind with every purchase.

This policy outlines how you can return or exchange items purchased from gardensupply-co.com. Please read it carefully to understand the process, timelines, and any conditions that apply.

1. Our Return & Exchange Promise

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return most new, unopened, and unused items in their original packaging within 15 days of the date you received them for a refund or exchange. Our goal is to make this process as seamless as tending to your Flowering Bulb Gardens.

2. The Return & Exchange Process: Step-by-Step

Follow these simple steps to initiate a return or exchange, designed with the same practical care as our Grow Light Stands:

  1. Initiate Your Request: Within 15 days of receipt, contact our dedicated support team at [email protected]. Use the Return Request Template provided below to ensure we have all necessary information quickly.
  2. Receive Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return. Returns sent without an RMA number cannot be processed.
  3. Package Your Item Securely: Please repack the item in its original packaging, including all accessories, manuals, and parts. For items like Corners & Connectors or Grow Light Fixtures & Bulbs, ensure all pieces are included.
  4. Ship Your Return: Send the package to our returns center. We recommend using a trackable shipping service. The return shipping cost is the customer’s responsibility unless the return is due to our error or a defective item.
  5. Inspection & Processing: Once received, our team will inspect the item (typically within 3-5 business days). Upon approval, your refund or exchange will be processed immediately.

3. Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us at [email protected] with the subject line: Return Request – [Your Order Number].

Subject: Return Request – [Your Order Number] Dear Gardeners Sale Shop Support Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Product Name(s): [e.g., Elevated Planter, Bamboo Grow Light] Reason for Return/Exchange: [Please specify, e.g., wrong size, defective part, changed mind] Preferred Resolution: [ ] Refund [ ] Exchange for [Specific Product if known] Attached: Please find attached photos of the product/item (if applicable for damage/defect). My Shipping Details for Return Instructions: Full Name: Address: Thank you for your assistance. Sincerely, [Your Name]

4. Refunds: Timing & Method

Your refund will be processed with the same security and care as our payment processing.

  • Timing: After we receive and approve your return, your refund will be initiated. Please allow:
    • Credit Card/PayPal: 5-10 business days for the refund to appear in your original payment account.
    • Other Methods (Visa, MasterCard, JCB): 7-14 business days, depending on your card issuer’s policies.
  • Method: Refunds are issued to the original payment method used at checkout (PayPal, Visa, MasterCard, or JCB). We do not offer refunds to alternative payment methods or via cash.
  • Deductions: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item to your region.

⚠️ Important: Items That Cannot Be Returned or Exchanged

To ensure the health, safety, and integrity of our products for all gardeners, the following items are FINAL SALE and cannot be returned or exchanged:

Fertilizers Flowering Bulb Gardens Grow Bags

Analysis-Based Reason: Based on our website’s product categories and the nature of gardening supplies, Fertilizers and Flowering Bulb Gardens are typically consumable or perishable biological products. Grow Bags, once used with soil and plants, cannot be restored to a new, resalable condition. These exclusions align with standard horticultural retail practices to protect all customers.

All other items, including Greenhouse Kits, Animal Controls, Grow Lights, and Planters, are returnable if they meet the conditions outlined above.

5. Exchanges

Need a different size or color of Hanging Planters? Prefer a different model of Grow Light Stands? We are happy to help!

  • Exchanges are subject to product availability.
  • Follow the standard return process, clearly stating your desired exchange item in your request.
  • Once your return is approved, we will ship the exchange item to you. You will only be charged if the new item has a higher value than the original.

6. Damaged, Defective, or Incorrect Items

We deeply apologize if your Cold Frame or Greenhouse Accessory arrives damaged or incorrect. Our commitment is as sturdy as our Fences & Barriers.

  • Contact us at [email protected] within 48 hours of delivery.
  • Please include your order number and photos of the damaged/incorrect item and its packaging.
  • We will promptly arrange a replacement or refund and provide a prepaid return label for the faulty item at no cost to you.

Need Help? We’re Here for You!

Our support team is as dedicated to solving your issues as we are to providing quality Gardeners Sale Shop products. Don’t hesitate to reach out.

Email: [email protected]
Mailing Address (Returns by Authorization Only): 4370 Woodhill Avenue, Towson, US 21204
Website: gardensupply-co.com

Thank you for trusting Gardeners Sale Shop. We’re honored to support your gardening journey—from the first click to a flourishing harvest. Happy Gardening!