Privacy Policy

Welcome to Gardeners Sale Shop! Just as we carefully nurture plants from seed to bloom, we are committed to cultivating trust and transparency with every gardener in our global community. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit gardensupply-co.com and use our services. Our practices are designed to be as clear and reliable as our Greenhouse Kits and as secure as our Secure Checkout process.

By using our website, you agree to the collection and use of information in accordance with this policy. We adhere to applicable data protection laws and regulations, including those relevant to our international customer base.

1. Information We Collect

To provide our “Click to Grow” experience—from helping you select Bamboo Grow Lights to delivering your Flowering Bulb Gardens—we collect information that you provide directly and data collected automatically:

• Personal & Order Information: When you make a purchase, create an account, or contact us, we collect details such as your name, billing/shipping address (like our shop’s at 4370 Woodhill Avenue, Towson), email address, phone number, and payment information (processed securely via our partners; we do not store full card details).
• Transaction & Product Data: Details of the products you view or purchase, such as Elevated Garden Beds, Grow Light Stands, or Fertilizers, order history, and shipping preferences (e.g., free shipping on orders over $50).
• Technical & Usage Data: When you browse, we automatically collect information like your IP address, browser type, device information, pages visited (e.g., menus for Animal Controls or Hanging Planters), and how you interact with our site, using cookies and similar technologies.
• Communication Data: Records of your interactions with our support team via email (e.g., [email protected]).

2. How We Use Your Information

We use your data with the same practical care we apply to testing our Greenhouse Accessories. Purposes include:

• Order Fulfillment & Service: To process payments, ship your Grow Bags or Cold Frames, provide order confirmations and updates, and manage returns.
• Customer Support & Communication: To respond to your inquiries, offer gardening advice, and send service-related messages (e.g., about your Hose Reels & Organizers order).
• Website Improvement: To analyze trends, optimize site functionality (like the menu navigation for Corners & Connectors), and personalize your experience, ensuring it’s as seamless as our checkout.
• Security & Fraud Prevention: To protect our website and transactions, ensuring a safe shopping environment for all gardeners.
• Marketing (with your consent): To send promotional emails about new products like Elevated Planters or special offers. You can opt-out anytime.

3. Sharing and Disclosure of Information

We value your privacy and only share data when necessary, under strict confidentiality:

• Service Providers: Trusted third parties who assist in operations (payment processors like PayPal and card networks, shipping carriers, IT support) to deliver your Bamboo Grow Lights globally. They access only data needed for their tasks.
• Legal Compliance: If required by law, regulation, or legal process (e.g., court order).
• Business Transfers: In connection with a merger, sale, or acquisition of our business assets, customer information may be transferred, with notice provided.
• With Your Consent: We will share information outside this policy only with your explicit permission.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your data’s security is as important to us as the durability of our Fences & Barriers. We implement measures to protect it:

• Storage: Data is stored on secure servers, with access limited to authorized personnel. We retain information only as long as necessary for business, legal, or tax purposes.
• Security Measures: We use industry-standard encryption (SSL) for data transmission, secure payment gateways, and regular security assessments. While no online method is 100% secure, we strive to protect your information like we protect your payment details during checkout.
• International Transfers: As we serve gardeners worldwide (excluding parts of Asia and remote areas), data may be processed in countries with different privacy laws. We ensure transfers comply with legal safeguards.

5. Your Rights and Choices

You have rights regarding your personal data, consistent with applicable laws:

• Access & Correction: You can request access to or correction of your personal data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Marketing Opt-Out: Unsubscribe from marketing emails via the link in any email or by contacting us.
• Cookie Controls: Manage cookies through your browser settings (see Section 6).
• Payment Preferences: You can choose payment methods like PayPal or credit cards at checkout for added control.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

Like using Grow Lights

• What They Are: Small data files placed on your device to remember preferences, analyze site use (e.g., which Grow Light Fixtures & Bulbs pages are popular), and enable features like shopping cart retention.
• How We Use Them: For essential operations, performance analytics, and (with consent) personalized advertising.
• Your Control: Most browsers allow you to refuse or delete cookies. Note that disabling some may affect site functionality, such as saving items in your cart while browsing Hanging Planters.

7. Changes to This Privacy Policy

We may update this policy as our business grows—just as we expand our product range with new Greenhouse Kits or Animal Controls. The latest version will always be posted here with the effective date. We encourage you to review it periodically.

Thank you for trusting Gardeners Sale Shop. We’re honored to be part of your gardening journey—from secure checkout to flourishing harvests. Happy Gardening!